Planning a trip to Cuba and wondering how to connect to the Internet while enjoying the island? Although connectivity has improved in recent years, it can be a challenge to access the Internet in Cuba on a continuous basis. But don’t worry, in this guide we tell you everything you need to know to stay connected with ETECSA cards, the CubacelTur line and Cuba’s new eSIM.

Current situation of Internet access in Cuba

Cuba has undergone major changes in its internet access in recent years. One of the most important milestones was the introduction of mobile data in 2018, which opened up the possibility of connecting to the internet from mobile devices anywhere with coverage. Cubans and tourists alike can enjoy 3G and 4G connections, although speed and stability can still be limited, especially in rural or less developed areas.

Internet access options: How to connect?

When visiting Cuba, it is important to know what options are available to connect to the Internet. Here are the most common forms of access:

1. ETECSA cards: the traditional option to get connected.

ETECSA cards are one of the most accessible ways for tourists seeking to connect to the Internet during their trip. These prepaid cards are used to access public Wi-Fi networks located in parks, squares, hotels and other places on the island. Below, we show you how they work and their advantages.

Card types and prices

ETECSA cards are available in three options depending on the duration of the connection:

• 1 hour: Ideal for those who only need to connect occasionally (1.5 USD if purchased at official offices).
• 5 hours: For a longer and more constant use during several days of travel.
• 10 hours: Perfect for those who plan to spend more time online.

Important tip: The cards can be purchased through informal vendors, but this entails a higher cost. To avoid cost overruns and possible problems, it is recommended to buy them at authorized points of sale, such as ETECSA offices, telecommunications stores and hotels.

How to use ETECSA cards

1. Purchase the card at an ETECSA office, hotel or authorized store.
2. Look for a public Wi-Fi network. These are often available in parks, plazas and hotels.
3. Connect to the Wi-Fi network, which usually appears with the name “ETECSA” or “Nauta”.
4. Enter the card code in the Nauta portal that will appear automatically when you log in.

The connection time starts counting from the moment you enter the code, so it is important to disconnect properly if you do not plan to use the network for an extended period of time. Connection quality varies and there may be congestion at peak times, so it is advisable to use the network at off-peak times.

2. CubacelTur line: the best option for tourists

If you are looking for constant connectivity without depending on Wi-Fi zones, the CubacelTur line is the best option for tourists. This mobile line offers mobile data, minutes of calls and SMS, which allows you to be always connected without worrying about looking for a Wi-Fi network.

CubacelTur line benefits and prices

For 25 USD, the CubacelTur line includes:

• 6 GB of mobile data to browse for 30 days.
• 100 minutes of local calls.
• 100 SMS to communicate within Cuba.

The line is valid for a period of 30 days, which makes it ideal for most tourists planning short or medium stays on the island. If you plan to stay longer, you can recharge the line to continue enjoying the service. The main advantage is the ease of use, as you can surf the Internet without relying on Wi-Fi zones.

Where to purchase the CubacelTur line

• Online: Before arriving in Cuba, you can purchase the line on authorized websites and receive it upon landing.
• In Cuba: You can purchase it at ETECSA’s commercial offices or in Wi-Fi zones where there are points of sale.

When you purchase the line, simply insert the SIM card into your device and follow the activation instructions. Remember to verify that your mobile is compatible with 3G and 4G networks for a better experience.

Wi-Fi in Cuba: Where and how to connect

Wi-Fi connection in Cuba has improved significantly, and there are several points distributed around the island for both Cubans and tourists to connect. These are some of the most popular places and options to access the network:

Public areas with Wi-Fi

Public areas with internet access are meeting points for many visitors. Among the most common locations are parks, plazas and recreational areas. Some of the most popular Wi-Fi zones are:

• Central Park (Havana): Located in the heart of the city, it is a popular place to connect.
• Plaza de la Revolución (Havana): One of the most emblematic squares of the island with Wi-Fi access.
• José Martí Park (Cienfuegos): A centrally located place with a relaxed atmosphere to surf the internet.
• Parque de la Fraternidad (Santiago de Cuba): A pleasant area to connect.

Hotels with Wi-Fi

Many hotels, especially higher-end hotels, offer Wi-Fi access to their guests. However, it is important to know that sometimes the connection is only available in common areas and may have an additional cost. The quality of the connection depends on the establishment, and in some cases there may be a reduced speed.

Mobile data packages: stay connected everywhere

If you prefer not to depend on Wi-Fi networks, you can purchase mobile data packages to have constant access to the Internet. ETECSA offers packages for different needs:

• Basic package (1 GB): Approximately 5 USD.
• Intermediate package (3 GB): About 10 USD.
• Premium package (10 GB): For about 25 USD, ideal for more intensive use.

How to recharge mobile data

1. ETECSA” mobile application: From your cell phone, you will be able to buy and recharge data packages.
2. ETECSA commercial offices: A safe place to recharge your package.
3. ETECSA website: With internet access, you can access the portal to easily recharge data.

It is important to plan your consumption well so as not to run out of data and avoid interruptions in your connectivity.

Online safety tips and precautions

Internet access in Cuba can be limited and it is important to follow certain precautions to keep your personal information safe. Here are some tips:

• Use secure connections: Avoid connecting to untrusted Wi-Fi networks and always verify that they are official.
• Protect your personal information: Do not share sensitive data or perform financial transactions on open networks.
• Use offline apps: Download maps, translators and travel guides that work without internet to save data and stay organized.

New eSIM for tourists in Cuba: Get connected easily

For travelers looking for a modern and simple solution, Cuba’s eSIM is the best option. This virtual SIM card eliminates the need to use a physical SIM, making it easy for you to access the internet from the moment you arrive on the island.

Advantages of eSIM

• Immediate access to the Internet without a physical card.
• Connection anywhere on the island.
• Rechargeable to maintain continuous access.
• Affordable price: 9.45 USD for 7 days of connection.
• No need to share personal information.

How to buy it: Buy the eSIM at Suena Cuba, receive the QR code, install it on your device and that’s it! Remember to check the compatibility of your cell phone before purchasing.

Plan your trip with Enjoy Travel Group

In Enjoy Travel Group we are committed to make your visit to Cuba unforgettable. We offer advice on planning your trip, the best flight prices and 24/7 local assistance so you can enjoy your stay to the fullest. If you are ready to start your Cuban adventure, visit our website and discover how we can help you live a unique experience.